Grooming Policy

My policies and procedures regarding the grooming services I offer. This must be filled out and signed before booking an appointment with me!

I,  Veronica Edwards, would like to assure you that every effort will be  made to make your dog's grooming experience as safe and pleasant as  possible. Safety comes first for everyone during the grooming process.  Humanity over Vanity. 

 Cancellation & No Show Policy

I,  Veronica Edwards, require a 24-hour-cancellation notice otherwise I will add on a $40 fee to your next scheduled grooming appointment. This  price is subject to change if this is a recurring situation.

Accidents - Health or Medical Problems - Veterinarian Authorization  

Grooming equipment is sharp, and although I use caution and care in all  situations, possible incidents could occur including cuts, nicks, scratches, quicking of nails, etc.. Your pet’s safety and comfort is my number one priority.

In the event an accident does occur, you will be notified of the accident. If I, Veronica Edwards, feels it is serious, and the owner is not reachable, I will seek immediate veterinary care  for your pet. This release gives Veronica Edwards full authorization to seek medical treatment from the nearest veterinarian in the case of any medical emergencies while in my care. All veterinarian costs and expenses will be the responsibility of the animal's owner.

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care will be covered by the animal's owner upon signing this agreement.

Sedation Policy

Timing is extremely important with sedation grooming. There is only a certain window to get the groom done efficiently using the sedation medicine, if that is disturbed then the groom will have to be done another day.

If your pet requires a sedative for a more comfortable grooming process,  I, Veronica Edwards, require the medicine at drop off so that I can  administer the sedative. This gives the groomer a proper starting time to work on the bath and blow dry so that once the medicine sets in, the dog can tolerate the haircut itself. Please feel free to contact me before your groom to clarify any questions regarding this policy.

Senior Dog Grooming/Comfort Grooms

As our pups get older, their bodies are more susceptible to injury and  higher risk of accidents. Due to this I, Veronica Edwards, will take extra  precautions to complete as much of the groom as possible. But I will not push the limits of your dog and I reserve the right to leave certain parts of the groom unfinished. The comfort and safety of our older pets is much more important than a fully finished groom. If needed, we can schedule multiple sessions to complete all aspects of the groom.

Pricing will vary due to the nature of comfort grooms and the extra care that is needed. Price will also be adjusted in the event the full groom is not completed.

Current Vaccinations

  Pets must be up to date on Rabies and Distemper. We strongly recommend that they are current on Bordetella as your pet may be in close vicinity to other dogs. Please upload a copy of your vaccinations to your profile or bring a physical copy during your appointment for the record keeping.

Fleas/Ticks/Skunk Smell  

If your pet has any fleas, ticks and/or have been skunked, they will be given the proper special treatment bath, at your expense of $10, before any grooming services are started. If you do not want them to receive one, please reschedule your appointment after the problem is taken care of.

Dangerous or Aggressive Animals - Refusal of Service  

In the event that your animal is too stressed or becomes dangerous to groom, I, Veronica Edwards, reserve the right to refuse, stop, or cancel any grooming service at any time before, during, or after the appointment for this reason. The client will be charged a grooming fee for any and all work that was completed. This is to ensure the safety of both, dog and the groomer.

Matted Coats

  Dogs with severely matted coats require extra attention. Mats in a pet’s  coat grow tight, and can ultimately damage and tear the pet's skin. They  can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions.

Heavy matting can also trap moisture allowing bacteria to grow, producing skin irritations that existed prior to the grooming process but can be exposed or exacerbated during the de-matting process. After-effects of the de-matting procedures can include itchiness, skin redness, and irritations/abrasions. Scheduling regular grooming appointments (every 4-6 weeks) or performing at home maintenance in between grooms can help prevent this.

If your pet needs any de-matting procedures performed, by signing this grooming agreement, you acknowledge that you agree to the procedures, and understand the risks involved. There will be an additional charge for this process: It can be time consuming due to needing to work at a slower pace in order to complete it as pain free as possible. This may include giving your pet breaks, so they can stretch, have a drink of water, or even use the bathroom if needed. Heavily matted coats may also cause extra wear and tear on grooming equipment. The additional charge can be estimated by the groomer prior to the appointment.

In cases of extreme matting I, Veronica Edwards, may refuse to perform the service and recommend that your dog be taken to a veterinarian to be  shaved.This is for the dog and the groomer’s safety as matting is serious and can be dangerous to work with.

Satisfaction

  Your satisfaction is important to me. If you are unhappy for any reason, and would like something adjusted, I will be happy to make any adjustments when you pick-up your pet from his/her appointment. However, once, you take your pet home from the appointment, any return visits will be treated as a new appointment and the client will be charged an appropriate grooming fee.

Photographs

  Photographs or other graphics, sound, or other images, likeness, recording, etc., may be made of my dog(s) by Veronica Edwards and that such may be used  for any purpose without compensation, and I release to Veronica Edwards all rights that I may possess or claim to such image, likeness, recording, etc.

Payment

Due at time of pick-up. I accept cash, Venmo, CashApp, or Zelle.

*If you have an outstanding payment I can not except you for any future services until all prior services are paid.

  Early and Late drop off/pick up

I,  Veronica Edwards, do so appreciate punctuality but if you need to drop  off or pick up, earlier or later than my normal operating hours, please let me know when booking and I can do my best to accommodate you.